FAQ

FAQ
How fast can I receive my item?
UK orders are shipped via 1st class Royal Mail and it takes 2-3 days to be delivered.
Other countries are shipped via standard shipping Royal mail WITHOUT tracking which is the most affordable option to ship from the UK. If your order amount is over £45, it will be shipped via tracked service.

USA-CA-AU-NZ deliveries may take 1-3 wks (rarely 4 wks)
EU deliveries may take 2-7 working days.

If you need expedited shipping pls contact me before submitting your order.

Can I get my item gift wrapped with a special note?
Yes, every order from Watermelon Design is being gift wrapped for free of charge. Pls leave your message at check out so I can include that in the box as well.

What’s the size of my item?
For all measurement details pls check “description” part just below the item images on the relevant page.

Can I personalise my item with my name or initials etc?
Yes, you can. For camera straps there is an option in dropdown menu so you can pick that option by leaving your personalisation at check out.
For other items pls contact me.

Can I customise my order?
If it’s something that I can make and suitable for the structure of that particular item, I’m happy to make a custom order for you. Pls contact me for further details..

Do I have to pay extra costs for my parcel?
You as a buyer are responsible for any customs or extra tax fees which is applied in your own country.

Am I seeing the exact color and fabric pattern/design placement on the photos?
Most of the items are made to order, therefore there might be slight pattern/design placement differences when you compare the photos and your real item.
When it comes to color, depending on your device settings there might be slight differences.